Privacy Policy
Last updated: May 22, 2025
We are committed to protecting the confidentiality of your personal data and processing it in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679). This privacy policy explains how we collect, use, and protect your data when you use our e-commerce website.
1. Data Controller
The controller of personal data is:
SARL Eric Grauffel
Address: 9 Rue Louis Le Bourhis – 29000 Quimper – France
Email: admin@ericgrauffel.com
Phone: +33 (0)9 81 62 77 77
2. Personal Data Collected
We collect the following data during your browsing or purchasing on our website:
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Identification information: name, surname, postal address, email address, phone number
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Payment information (via a secure payment provider)
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Order history
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IP address, browsing data (cookies)
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Communication data (emails, contact forms)
3. Purpose of Data Processing
We use your data for the following purposes:
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To manage your orders and deliveries
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To send you confirmations, invoices, and related documents
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To respond to your inquiries through our customer service
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To manage your customer account
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To send you our newsletter or promotional offers, if you have consented
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To analyze browsing activity and improve your user experience
4. Legal Basis for Processing
In accordance with the GDPR, the legal bases for processing are:
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Performance of a contract (online orders)
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Your consent (newsletter, cookies, contact forms)
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Our legitimate interests (website security, service improvement)
5. Data Sharing
We only share your data with:
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Secure payment providers (CMCIC Monetico)
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Delivery services (e.g. Colissimo, DPD, Chronopost)
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Website hosting and technical partners
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Marketing or CRM providers, only if you have given your consent
Your data is never sold to third parties.
6. Data Retention
Your data is retained for:
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5 years after your last order for customer data
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3 years for marketing purposes (from your last contact)
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Until you withdraw your consent for the newsletter
7. Data Security
We implement technical and organizational measures to ensure the security of your data: SSL encryption, restricted access, firewalls, etc.
8. Your Rights
You have the following rights:
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Right of access to your data
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Right to rectification
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Right to erasure ("right to be forgotten")
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Right to restriction of processing
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Right to data portability
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Right to object
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Right to withdraw your consent at any time
To exercise your rights, please contact us at: admin@ericgrauffel.com
9. Cookies
Our website uses cookies to:
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Ensure proper site functionality
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Measure website traffic
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Offer a personalized browsing experience
You can manage your cookie preferences through the consent banner or your browser settings.
10. Complaints
If you believe your rights are not being respected, you may lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
11. Policy Updates
This policy may be updated at any time. Any changes will be published on this page with the updated date.